New Features Archives - Answerbase

Offer Rewards to Your Members for Creating Valuable Content

Answerbase has rolled out its Rewards Program functionality, allowing you to offer tangible rewards to your members for their contributions….so they can exchange any points.

Supercharge Your Link Building through Answerbase’s “Related Content” Features

Answerbase now allows you to easily identify the relationship between the questions that your users post and other relevant content that you have on your site.

Reward Members for Referring Your Site & Growing Your Community

Answerbase administrators can now enable a referral program, where you can reward members for successfully referring their own colleagues and friends to become members of your community.

Lock Down Question Threads from New Posts by Members

There are certain questions that pop up that require an answer from your company and designated experts, and you want to control that message for clarity and precision.

Define a SLA Response times for your site, categories, and individual questions

You’re able to define an SLA (Service Level Agreement) response time for your Q&A activity, where you can define how quickly your team needs to respond.

Expand Your Content with Articles

You are able to grow useful content in a Q&A format to make sure that all of your audience’s questions are answered and their informational needs are met.

“Moderation Area” is being Updated and Renamed as “My Work”

We have some exciting new updates that are scheduled for release in September, including an update to the “Moderation Area” functionality which will provide a more streamlined experience.

Save Drafts of Answers for Future Use or Answer Collaboration!

We’ve just launched a new “Save Answer Draft” feature for Business Plan customers which will allow you to save drafts of answers for future use or collaboration.

Communicate Effectively with Internal Question Notes!

We’ve been supporting the ability for administrators to write notes back and forth to each other in the administration site for select Enterprise Customers, enhancing internal communication.

Additional Anti-Spam Tools and Access Restriction Capabilities

We’ve released some new anti-spam settings in your administration interface which allow you to restrict user postings by Country, allowing you to target specific countries or regions.